Emergency!

Lost or damaged backup data? Relax... we can help.

Don't panic. Take a deep breath. Relax. The first thing you should know is that there's a very good chance your data is recoverable. Call 800-364-9838 We're here to help you through this crisis. We are a part of your solution - not a part of the problem.

Three things you should know right from the start:

We are very good at what we do.
Our recovery technologies are not platform dependent. We can handle any problem from a Unix Server to a complex NT RAID array.
E-mail is often answered minutes after it's received and there are always people ready to take your phone call - 24 hours a day.

We will take steps to solve your problem quickly, efficiently, and with compassion. We know this is a difficult time for you and our goal is to make your recovery as pleasant an experience as possible. Data recovery isn't only managing data, it's also managing people - people in crisis and people under pressure. Innovative problem solvers, we convert your data loss crisis into a managed, common sense experience with cost-effective results.

Here are some steps you can take to help us help you:

Make sure that Data Recovery is really the service you need. Go over some of the things that might be so obvious as to be overlooked. Is the power cable properly connected? Is your hardware or driver configuration correct? Take a moment to try out your non-functioning media in a different machine. Your problem may not be the media you've stored your data on at all and that is something you'll need to know before sending it to a company such as ours.

If you're sure you need a Data Recovery service, fill out our evaluation request form to the best of your ability. Having this information will greatly speed up our diagnostic protocol. We need to know what the problem is with your media before we can tell you how many lab hours we feel it will take to fix it. The initial evaluation process is often the most important step to a data recovery solution.

Shipping Information:

In order for us to make an accurate diagnosis of your data loss problem, we will need to see the media in question. Our evaluation will provide this information to us (and to you!) but we need your help too. Please include a copy of your filled out evaluation form in the box you send your media in. Please also package your media carefully. We do not require the monitor, keyboard, or other external pieces from that unit. Also include all passwords required for system or directory access or for the program that runs the data file(s) you need retrieved.

CCI gives your job Top Priority! NOW - If you are ready, print the Evaluation Request Form to send in with your media.